Crisis Management Plan

Crisis management plan

This crisis management plan has been developed to assist businesses and organisations with establishing a plan to outline the arrangements for the preparation, response and follow up of a crisis situation which may:

• Be a threat to the organisation;
• Be unexpected or unpredictable;
• Require decisions to be made in a short time frame; and or
• Not be solved using standard systems or processes.

The document has been designed so that it can be modified (by the purchaser) to suit the needs of the business or organisation.

The structure of the document includes:

CRISIS MANAGEMENT

SECTION 1: GENERAL INFORMATION

• Purpose
• Scope
• Plan objectives

SECTION 2: CRISIS PLANNING AND PREPARATIONS

• Roles and responsibilities
• Crisis triggers and definitions
• Risk management
• Priority measures for prevention, response and recovery
• Employee assistance program
• Training, rehearsal and readiness

SECTION 3: CRISIS MANAGEMENT ARRANGEMENTS

• Crisis management priorities and principles
• Crisis management team structure
• Crisis management positions
• Overnight, weekend and on-call resources

SECTION 4: CRISIS MANAGEMENT PROCESS

• Identify the crisis or potential crisis situation
• Activate the crisis management plan
• Assess the crisis (SITREP)
• Establish objectives and priority actions
• Address and implement actions
• Stakeholder communications
• Continuations of steps until stand down
• CMT member note taking and record keeping
• Media management

SECTION 5: POST CRISIS PROCESS

• Record keeping and information collection
• Insurance claim notification and assessment
• Debrief
• Business resumption and recovery

SECTION 6: REFERENCES, REVIEW AND CONTROL

• Supporting systems
• References
• Monitoring and review
• Document control
• Definitions

SECTION 7: RESOURCES, TOOLS AND CHECKLISTS

• Key internal contacts
• Key external agency contacts
• Key stakeholder contacts
• Crisis management team annual training plan
• Crisis management scribe log subject to legal professional privilege
• Crisis team objectives
• Crisis management action plan
• Record of crisis management team members
• Crisis management meeting checklist
• Crisis team leader checklist
• Media and communications chief checklist
• Operations chief checklist
• Liaison and planning chief checklist
• People, safety and welfare chief checklist
• Team leader assistant checklist
• Scribe and record keeper checklist
• Media activities and enquiries log
• Communications log

Don’t forget to add your business logo or branding to the document.